Scammers

Scammers

We rented online with pickup at Porto and dropoff at Lisbon.
Reservation we received by e-mail clearly states these locations. When we picked up the car, we told the employee about the plans we have, that we will drive from Porto to Lisbon, drop the car there and fly back.... We drop off the car at Lisbon, again an employee picks up the keys... nothing said. And 2 days after coming home there is a 450 Eur charge for dropping the car at a "wrong" location. Turns out in their contract they made the return location Porto and not Lisbon. Should I have checked that when signing? Yes. But... I mean, there were 2 points where one of their employees should have said something to us as they both knew. First one directed us to other parts of the form, and the 2nd silently took the keys without mentioning that according to the contract we are in an incorrect location. Also, if the reservation states the locations, why are they different on the contract? Clearly they try to take advantage of you as much as possible... Check trustpilot for other reviews to get the picture, we should have done the same, but who knew... Soon you will be needing to read reviews for toothbrushes and bread if it continues like this

Sterke punten
Nothing, they are nice to you at the contact points, clearly all trained in ways to draw you away from their illicit income generating practices. Check trustpilot for more on this topic

Zwakke punten
Scammers :)