TOTAL SCAM

TOTAL SCAM

TOTAL SCAM. This correspondence says it all.
- Message
Goldcar did not give us a car as per your agreement with me. They mentioned there was "no contract in this booking". We were forced to make a direct booking with them at much higher price for a car we did not want / book with you. Please therefore refund my payment of eur.165,74 immediately and confirm by return to john@###

-Dear John,

Thank you very much for getting in touch with RentalCars.com. My name is Ryan and I will be dealing with this today.

I have found your reservation and from what I can see, when you made your reservation you used your initial for your first name, rather than your full first name. This will make the agreement invalid as it will need to match the documentation you are asked to provide when picking up the car (e.g. Passport). Therefore, we are not able to issue a refund. Please find the following from the T&C's of the rental agreement:

• Please see ‘What you need at pick-up’ above - and note that the counter staff will not provide a car unless all requirements (age, driving licence, payment card, documentation, etc.) are met. If this happens, you will not be entitled to any refund or compensation.
For future reference, if you have any issues like this then please call us directly from the rental desk and then we would be able to apply a refund of a 3 day loss, as per our cancellation policy.

However, we can still refund the Full Protection Insurance you purchased as an extra when booking the car.
Please let us know if you would like us to go ahead with the refund of your Full Protection Insurance.

One more thing. If you’d like to help us improve, please keep an eye out for an email asking you three questions: two about me, and one about Rentalcars.com on the whole. If you wouldn’t mind taking a minute to answer them, I’d really appreciate it.


Kind Regards,
Ryan.

Reservations Department

-Dear Ryan

I am flabbergasted!
1) you are referring / quoting a paragraph that doesn’t mention anything about mentioning a full first name.
2) If you specifically needed a full first name you should have mentioned it where I just mentioned my initial while registering. There are plenty possibilities for you to have the program not accept a single letter or point out that you need a full name.
3) You confirmed to me in writing that the booking was confirmed. You also quoted my name as J. Tofield without any mention of the initial not being sufficient. All correspondence and online information is mentioning only my initial. Plenty of opportunity for you to discover and point out a problem before hand I would think.
4) The text you are referring to (what you need at pick-up) is mainly about credit cards. The payment terms and requirements are described in excruciating detail which leads me to believe that your companies focus is on a financial level. My credit card is in the name of J. Tofield and not John Tofield. Since there was no issue paying the alternative car with this card mentioning only my initial it seems total rubbish reasoning to decline my refund request.
5) If the initial i.o. a full name is a common issue then you should have taken it up with Goldcar long time ago.
6) As per you message below: “you used your initial for your first name, rather than your full first name. This will make the agreement invalid…”
It is clear that you confirm herewith that there is no valid agreement thus making my payment to you not needed. You have charged me for a service that was non-existent which may or may not be illegal.
7) I have a signed, stamped and dated document from Goldcar which says “No contract in this booking”. This leads me to believe there was no booking at all and the whole issue about an initial or full name is just a scam.

I am leaving it at this.
You will refund me the full amount and insurance without further delay and confirm this back to me.

Trusting to have informed you sufficiently and considering this case closed herewith.

Kind regards
John T

- Hello John,

This is Iram from rentalcars.com, I will be handling your case today.

Upon looking at your booking I have issued a refund for your full protection insurance (33,92 €) which you should receive within 5-7 days. I am unable to issue a refund for your rental as the pick up date has already passed.
I apologise for any inconvenience caused.

Kind regards,
Iram
Reservations Department

Three more mails followed back and forth but all replies were too ridiculous for words.
I have involved the creditcard company now.
J

Sterke punten
talking talking talking but not saying anything

Zwakke punten
making you sick with all the nonsense replies