You pay for a broken car

You pay for a broken car

I got a broken electric car. It didn't charge. I only discovered it after several attempts to charge it on different charging stations. Then I spent 30 mins on the phone just waiting for any employee to pick up the call, then another 15 minutes in talks with them. It turned out that I had to bring the car to the original location (despite I didn't have time for it). At the same time they were not going to offer another car in place of the broken one (what a nice service isn't it?), they suggested it to be my problem. Then the guy on the phone told me that they would call me back from the office to discuss a possible discount for the next time. And you know what? Nobody called me back but instead I got an invoice for those 3.5 hours that I spent on fixing their broken car (just to remind you that 45 mins of them is talking to their support). Never again MyWheels! Never again! Terrible attitude to clients! Disgusting service!

Sterke punten
Have electric cars

Zwakke punten
1. Attitude to clients is terrible
2. Charge you for broken cars
3. Long waiting on the phone to get to support service
4. If a car is broken no substitution is offered, no compensation to clients. If they have broken your day - your problem
5. Just disgusting service, you can't reach them on the phone, you have to email if you have any troubles with an ended trip.
6. No good communication between support employees and office