Never Rent From GOLDCAR

Never Rent From GOLDCAR

Pay Attention Never Rent From GOLDCAR!! “May 2022”

We rented a big station wagon from Goldcar for our holiday in Alicante.
Arrived at the airport in Alicante it already went wrong when collecting the car keys.
There were many customers waiting at the counter and the tracking number system was not working. This caused a lot of stress.
When it was finally our turn we got an employee who very aggressively wanted to sell us the most expensive insurance.
After that we were told that the car we rented was not there but she was going to call for an alternative.
We had ordered a Ford Focus SW station wagon because it is very spacious inside.
After a long phone call, the employee told us that we were getting a Skoda Octavia station wagon instead.
I agreed because this has about the same space inside.
We went to the place where you could pick up the car, here we were told that we had to wait half an hour because the car was not there.
We had to wait here for over an hour for the car.
When the car finally arrived it turned out to be a Skoda Fabia.
This is a very small car that we had not rented nor paid for.
We talked to the employee who handed us the car keys, she reacted aggressively and told that this was our car.
In total it took more than 2 hours to get off the airport Alicante.
We were very disappointed with the start of our holiday caused by Goldcar Alicante.
In the car I found papers from another car rental company in the dashboard.
Goldcar had therefore quickly rented this car from another rental company. While I booked this car 4 months in advance!!
Upon arrival at our hotel, we immediately tried to get in touch with someone from Goldcar so that we could still get another car.

Both by phone we were unable to speak to anyone and the emails were also not responded to.
When we got home there was another surprise waiting for us!!
We got an email with a photo that there was some beach sand in the trunk.
We went to the beach a few times and this had fallen off the beach chairs.
We were told that our deposit of €150; was canceled and this amount was needed to vacuum the few grains of sand from the back of the car.
The email of Goldcar was of course a NOReply.
We immediately tried to call to explain our story but after being on hold for over 1 hour we stopped.
I want to warn everyone through this review please do not book with Goldcar.
These are real scammers out for your money, don't book your car here!!!

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