Very bad experience

Very bad experience

Absolutely terrible experience, this company is essentially a scam scheme (look at all the other 1 star reviews they have!). They advertise themselves as cheap but they charge you a 300€ deposit and then withhold that deposit for ridiculous reasons. We got a clearly very old van completely FULL of scratches and dents (after over 1.5 hours of waiting in line!!). During the inspection the guy only noted a few of the scratches and was eager to quickly send us on our way. After returning the van we were told we had made a scratch on the side of the van, which we absolutely did not (how would they even know which one, if they didn't note all of the scratches down?) and they will now withhold 271€ of our deposit. After trying to reason with the guy, we got nothing but bad customer service. Apart from not willing to accept that the van was already full of scratches, upon telling him that we had to wait over 1.5 hours in line we were told that "sometimes in life you have to wait" (???). Absolutely do not recommend these scammers to anybody!