Big car rent but get a small c

Big car rent but get a small c

Rented a ford mondeo and i got a opel crossland. I wanted a big car for my suitcases and now could not even fit in 1 2 suitcases. Had to put the back seats down. And when I said its not the same type of car they just siad it is the same type.\\r\\n\\r\\nWhen I got back i send a emal and got a response after 2 days they will ask if its correct. Now 15 days further still no response from them. How much work can it be to ask something like that

Sterke punten
Fast before you pay

Zwakke punten
Not responding after you paid